Terms of Agreement

Shipping

Diesel Dudes LLC exclusively ships via UPS on all orders considered non truck freight. Diesel Dudes LLC will only ship to the fifty U.S states as well as Canada and Puerto Rico which excludes all other international destinations. In the event that you, the customer, places an order to an International address not listed above, Diesel Dudes LLC reserves the right to cancel your order and issue a full refund.

When will my product be shipped out?
Products marked "In-Stock Ships Today" will be shipped from our warehouse the same business day if ordered by 1pm PST. Products marked "In-Stock" ordered after the cut-off time will leave our warehouse by the next business day. Products without this message may be directly shipped from the manufacturer or out-of-stock. Diesel Dudes LLC will send an order status update with the products ETA by the next business day. If you need immediate availability, please contact us to speak with a sales associate (206) 466-5274.

How long will it take to receive my product?
If the product is in-stock most orders are received within 3-6 business days from the shipment date depending on your location. Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date, please contact our sales team (206) 466-5274.

Free Shipping Over $100.00
Diesel Dudes LLC Free Economy Ground shipping is available on online purchases totaling $100.00 or greater. This free shipping offer is good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. Free shipping is Ground. This offer does not apply to truck freight items, oversize items, Transferflow Fuel Tanks, ATS Transmissions and BD-Power Transmissions. XDP reserves the right to select the carrier of our choice for this free shipping promotion.

APO/FPO Shipping (Military Address)
Diesel Dudes LLC CANNOT ship product directly to APO or FPO addresses because Diesel Dudes LLC utilizes UPS. (which does not ship to APO/FPO addresses) As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.

Returns

Diesel Dudes LLC would like you to shop with confidence and ease. Your complete satisfaction is our number one goal. If, for any reason, you are not satisfied with your purchase, just return the item within 30 days from the date it was received for an exchange, store credit, or credit depending on the products condition. (shipping and handling charges are not refundable.)

  • A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.
  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
  • Returnable items must be received by Diesel Dudes LLC within 30 days of the product being received by you the customer. (determined by UPS Tracking info)
  • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
  • Original shipping charges will not be refunded.
  • Customer is responsible for shipping costs incurred to return products.

Some Circumstances in which credit will not be issued but not limited to:

  • Product has been installed and/or used
  • Product has been damaged from an attempt to be installed and/or used
  • Product is shipped back without original box, manual and/or parts
  • Seal on electrical parts is broken
  • Product serial number does not match that of which was original shipped to buyer
  • Product is deemed not resell able by Diesel Dudes LLC due to customers own actions in dealing with the product

All Edge Products, Superchips and Diablo Sport returns will not be accepted without an RMA# from the manufacturer. Once you have received the manufacturer's RMA number you still MUST get an RMA number from Diesel Dudes LLC.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. Our website uses 256bit SSL encryption to protect the loss, misuse, and alteration of the information under our control.

Disclaimer

Diesel Dudes LLC. is not responsible for any incorrect or inaccurate content posted on the website. We are not responsible for internet connections, traffic congestion, delay of data transfer, failure of email accounts, compromised data, coding errors causing loss of business/data, a user’s personal computer hardware, software, or for anything out of our control.